Privacy policy

Who operates this project?

Operated by Manjunatha Dharagond under the Newthirdeye brand. Support and privacy contact: newthirdeye.support@gmail.com.

Current scope

The application is in local development and controlled WhatsApp testing, not a public customer service. This notice describes controlled testing. It will be updated before a live shop pilot.

Information processed

Development records can include staff usernames, password hashes and sessions; customer names and phone numbers; device or issue descriptions; estimates, recorded decisions, repair history and handover references. Development uses synthetic shop records.

The WhatsApp receiver processes business-account and receiving-number identifiers, sender numbers, message identifiers, text, timestamps and delivery-status observations. It stores supported events only for configured test channels. Media attachments are not downloaded by the current receiver. Using your own phone for tests can still involve personal data such as your number.

Why information is processed

Information supports staff authentication, shop isolation, repair tracking, communication testing, duplicate prevention and troubleshooting. Incoming messages do not automatically approve estimates or change repair status.

Services involved

Meta processes WhatsApp communication. During the approved development test, Cloudflare Tunnel carries webhook requests to the developer’s local machine. Application records are stored in local PostgreSQL. Google Gmail processes support emails sent to our dedicated address. This public information site is hosted through OpenAI Sites on Cloudflare infrastructure. Hosting services process network requests, including IP addresses and browser information, to deliver and protect the site. Service providers may process information outside your country under their own terms and privacy notices.

Cookies and AI

This static information site contains no analytics scripts, forms or cookies added by our code. The staff application uses a session cookie for login. AI processing of customer messages is not enabled in the current implementation.

Retention and deletion

Test records remain in the local development database until manually removed; there is currently no scheduled automatic purge. Support correspondence remains in the support mailbox until manually removed. Retention limits and backup procedures for a live pilot have not yet been adopted. You can request deletion using the deletion instructions. Requests are handled manually; we will explain the outcome and any records retained. Please use synthetic message content during testing.

Contact and updates

Contact newthirdeye.support@gmail.com for support and privacy enquiries. You may contact the operator to ask about access, correction or deletion of records. We will update this notice when our processing changes and show the updated effective date.